Privacy Policy

Effective Date: 2026

The Data Controller under this Privacy Policy is GENMUGAME CO., LTD. ("GENMU," "we," "our," or "us").

We value the privacy of individuals ("you" or "User") who visit our websites, use or access our games on mobile devices, PCs, or other platforms ("GENMU Game(s)" or "Game(s)"), and/or use our services ("GENMU Services" or "our services").

This Policy describes why and how we collect, store, and use your personal data, and the choices you have regarding it. By using our websites or Games, you acknowledge that you have read, understood, and accepted the following terms. If you do not agree with any of these terms, some basic functions in the Game may not work properly.

The minimum age to create an Account ("Account") is 13. If the age of consent for data collection is higher in certain countries, we require parental or guardian consent before creating an Account.

We may amend the Policy periodically. We will notify you by updating the date at the top of this Privacy Policy. If any material changes are made, your consent (or parental/guardian consent, if applicable) will be requested again. By continuing to use our Services, you agree to the updated terms. If you disagree, please stop using our Services.

1. What Data We Collect and Process

(1) Data You Provide Directly

Account Data: Email address, password, username, nickname, profile picture.
Customer Support Information: Data from support interactions, such as purchase details, device info, user ID, and chat data.
Additional Data: Information from discussions, feedback, surveys, or events (e.g., name, ID number, address for prize distribution).

(2) Data We Collect on an Ongoing Basis

Guest Login Information: OpenID for each guest login.
IP Address: Used to determine location, manage regional restrictions, and resolve account disputes.
Transaction Information: In-app purchase details (e.g., order number, product, cost), device info.
Usage Data: Gameplay data, game behavior, log information, statistics.
Device Data: Device name, model, OS version, unique identifiers.
Security Information: Data for ensuring game security and fair play.
Advertising Information: Data to track ad success and maintain service security.

(3) Data We Collect from Third Parties

Social Media Information: Data from connected accounts (e.g., Google, Apple).
Other Third-Party Information: Data from sources like ad networks.

2. Why We Collect and Process Your Personal Data

(1) We collect, use, store, and process your personal data based on lawfulness, fairness, and transparency; your consent; legitimate purposes; relevance and necessity; ensuring security of your data; compliance with our Terms of Service; legitimate interests; and compliance with legal and regulatory requirements.

(2) We collect and process your personal data to manage access to our services; analyze and improve our services; correct errors; develop new services; verify payments; deliver relevant advertising; facilitate communication; personalize your experience; protect service integrity; track usage; investigate claims; and comply with applicable laws.

3. Advertisements and Your Choices

Personalized Advertisements: With your consent, we may use your data to deliver and improve personalized ads and marketing activities.

Opt-Out: You can opt-out of marketing communications by following provided instructions (e.g., email, app settings). For instance, disable push notifications in app settings (iOS/Android).

Consent Withdrawal: You can withdraw consent at any time, which will not affect the lawfulness of data usage prior to withdrawal. We do not target minors with advertisements.

4. Sharing Your Personal Data

We do not share personally identifiable data without: your consent; legal requirements or law enforcement requests; preventing harm or investigating illegal activity; protecting vital interests or public security; or business transactions.

We may share anonymized or aggregated data with third parties. Specific sharing scenarios include in-game users, authorities, related companies, business transfers, analytics providers (e.g., Appsflyer, Firebase), logistics providers, and third-party service providers.

5. Cookies and Similar Technologies

By using our Service, you consent to our use of cookies and similar tracking technologies. You can control cookie use through your browser or mobile device settings. If you disable cookies, some features may not function properly.

6. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Upon expiration of the retention period, we will delete, block, or anonymize your personal data.

7. Sensitive Personal Data

We ask that you not send us any sensitive personal data (e.g., social security numbers, racial or ethnic origin, political opinions, health, biometrics, or criminal background). If you submit such data, you consent to our processing and use of it in accordance with this Policy.

8. Securing Your Data

We implement a range of measures to protect your data including administrative, technical, and physical safeguards such as access control and encryption. No method of transmission over the internet is completely secure. In the event of a security breach, we will notify you electronically.

9. Age Limits and Children Protection

You must be of legal age in your jurisdiction to use our services. We do not knowingly collect personal data from children without parental consent. If we discover such data, we will delete it promptly.

10. Contact and Complaints

For any questions about this Privacy Policy or to address concerns about your personal data, please contact us at Connect@gmgm.co.jp.

Supplemental Jurisdiction-Specific Terms

California

This section applies to California residents under the California Consumer Privacy Act of 2018 ("CCPA"). In the past 12 months, we have collected and disclosed identifiers, service usage data, commercial information, customer support information, and other information as described in Section 1. We have not sold personal information of California residents as defined by the CCPA.

California Residents' Rights:

Right to Opt-Out: California residents can opt-out of the sale of their personal information. We do not sell personal information of residents under 16 years old.
Right to Know: You may request a copy of the personal information we have collected in the past 12 months. Email us at Connect@gmgm.co.jp. We will respond within 30 days.
Right to Deletion: You can request deletion of your personal information. Email us at Connect@gmgm.co.jp.
Right to Non-Discrimination: The CCPA prohibits discrimination against California residents for exercising their rights.
Shine-the-Light Law: We do not share personal information with unaffiliated third parties for their own direct marketing purposes. You may make one request per year.